FAQ’s

At the moment due to the sudden closure of our courier company we only deliver products to Zuid Holland. If you have a large order (over €200) for delivery outside Zuid Holland please contact us directly. We hope soon to be able to deliver all our products againthroughout the Netherlands (excluding the Waddeneilanden) .

Delivery is Tueday to Saturday (excluding public holidays) between 10 and 14

The costs of delivery is 15 euros per address throughout Zuid Holland.

Brievenbus brownies are sent by Post NL and can be sent to any address in the Netherlands. Price of the brownies includes delivery and the boxes fit through the letterbox so the recipient does not need to be home for delivery.  Brownies are posted one day before the chosen delivery date but in busy periods there may be delays with Post NL so you may prefer to choose an earlier delivery date to take account of this.

Where can I pick up my order?

You can pick up your order from our bakery in Rotterdam – Overschie, Monday to Friday 10 – 14 and Saturday 9 – 12. The address is Duyvesteynstraat 19, 3042 BA Rotterdam.

You can additionally pick up orders for cakes, cupcakes and brownies (not high teas or gift boxes) from our kiosk at Westfield Mall of the Netherlands in Leidschendam. Opening hours are 10-20 Tuesday to Saturday, 12-18 on Sunday and 11- 20 on Monday.

What time do you deliver?

For POSTAL DELIVERIES delivery by POST NL will usually (although we cannot guarantee) be the day after posting – we can provide a track and trace code if requested.

Delivery in Zuid Holland will be between 10am and 2pm.

Can I order cupcakes for tomorrow?

No, order before 12AM and your order will be ready for pick up or delivered  in two days.

Can I order a cake for tomorrow?

No for standard 15cm cakes (not for wedding cakes) – you need to place your order before 12AM and it will be ready to pick up  or delivered within 2 days.

Do you make custom cakes?

No we do not make custom cakes, however for large orders it is possible to change the colors of our cupcakes and cakes. Send us an email or call our bakery for options.

I am getting married! Can I taste your cakes before placing an order?

Yes you can, send us an email and we’ll contact you for a tasting at our Bakery.

Do you make lactose free products?

Yes we do. Our vegan selection is lactose free as well as some of our macarons.

Do you make macarons?

Yes, we make macarons in at least 10 different flavors. See our webshop for all flavors.

Can you make macarons with company logos?

Yes, this is definitely possible. We use special edible ink for printing the logos. We ask for a surcharge of €0.25 per macaron.

The minimum order quantity per logo is 12.

Can you make cupcakes with company logos?

Yes, this is definitely possible. We use special edible ink for printing the logos. We ask for a surcharge of €0.25 per mini cupcake and €0.50 per regular cupcake.

The minimum order quantity per logo is 12.

What is the price for a High Tea?

The price for a High Tea starts at €13,95 per person. There is a minimum order of 2 High Teas.

Can I order a High Tea at Home for 1 person?

No, you have to order at least two High Teas.

What is your Cancellation, Returns and Refunds policy?

Should you need to cancel or amend any order, please contact us as soon as possible, we require a minimum of 48 hours for cancellation of orders. Should your order be damaged this should be reported immediately via email to info@tentothreebakery.com, live chat or by calling us on 010 262 0439. Please always include photographic evidence.  Please note that if you choose national delivery  an external company will delivery the products and very occasionally products will be delivered with some minor dents in the toppings which occur during the delivery process. In such case no refund will be offered.   Please note we are unable to accept returns.

What flavours are the cakes?

The most popular 4 flavours for wedding cakes are : red velvet, vanilla, chocolate and strawberry. Other flavours are also possible. As well as having a different style per tier it is possible to have a different flavour for each tier of your wedding cake.

What size are the cakes?

All the wedding cakes have 4 layers. The cakes come in 4 sizes – 15 cm, 23 cm 30 cm and 35cm so you can choose a single cake, a multi-tiered cake (or a small cake to top a tower of cupcakes).

Can I taste before ordering?

Yes.  You can book a wedding consultation at our bakery in Rotterdam-Overschie.  We can also post a sample box of 4 flavours to you.  The costs of the wedding cake sample box (including postage) is 9,95. You can order it here.

How do I place an order?

You can send  an email to info@tentothreebakery.com with any further questions or to arrange a free wedding consultation in person or by video to discuss your requirements. Alternatively  you can fill in the form below if you would like a no obligation offer.

What size of cake do I need?

The portion size will depend on the rest of the program of the wedding for example whether the cake will be a separate moment, part of a sweet table, or  be the sole dessert at a wedding meal.  We suggest the following :

15cm cake : 10 portions (dessert) / 16  (cake moment)   |   23cm cake : 18 portions (dessert) / 30 portions (cake moment)   |   30cm cake :  36 portions (dessert) / 60 (cake moment)   |   35cm cake : 50 portions (dessert) / 80 (cake moment)   |   2 tier cake :  28 portions (dessert) / 46 (cake moment)  |  3 tier cake :   64 portions (dessert) / 106 portions(cake moment)   |   4 tier cake :  114 portions (dessert) / 186 (cake moment)

The tiered cakes contain internal supports that need to be removed before slicing the cakes.

How much will it cost?

Our 15cm wedding cakes start at 35 euros.  A 4 tier cake will cost approximately 385 euros.

What is the order time?

Please let us know as soon as possible as we get booked up particularly in the popular summer months.  We ask for a definitive order if possible at least one month before the wedding date although if you have a last minute request we can often work to much shorter timeframes.

What are wedding cupcakes?

Wedding cupcakes are an alternative to a traditional wedding cake and if you are having them instead of a cake can be displayed on a multi-tiered tower. One of the main advantages of having cupcakes instead of a cake is that they are much easier to serve (and every guest gets a beautiful individual cake). You can either choose from one of our range of wedding cupcakes which match the styles of the wedding cakes/and can be decorated with the initials of the couple or order (a mix) of our standard cupcakes.  It is also possible to have a cupcake tower with mini cupcakes or a mixture of mini and standard cupcakes.

What is a sweet table or dessert table?

A sweet table is a table full of a selection of different mini patisserie including macarons, mini cupcakes, cake pops and  brownies.  The wedding cake or a tower of wedding cupcakes is usually the centerpiece with the rest of the sweet table arranged at varying heights.  For a sweet buffet/dessert we recommend 2,5 to 3,5 mini patisserie items per guest.